Digital Transformation

In the face of intense competition and other business pressures on organizations, quality initiatives and continuous, incremental process improvement, though still essential, will no longer be sufficient. Radical levels of change require powerful information technology tools to facilitate the fundamental redesign of work. According to IBM, digital transformation is about meeting ever-escalating customer expectations. It is a continual adaptation to a constantly changing environment, building a technical and operational foundation to evolve and respond in the best possible way to unpredictable and ever-changing customer expectations, market conditions, and local or global events.

Some of the challenges that organizations may face during digital transformation includes: Lack of proper IT Governance, lack of digital transformation strategy, lack of change management strategy, cultural mindset and organizational structure.