Business Process Management

In today’s business environment, organizations face intense competition and other business pressures. While quality initiatives and continuous, incremental process improvement are still essential, they may no longer be sufficient to keep up with the pace of change. Radical levels of change require powerful information technology tools to facilitate the fundamental redesign of work.

Business Process Management (BPM) provides governance for a process-oriented organization with the goal of agility and operational performance. It uses methods, policies, metrics, management practices, and software tools to manage and continuously optimize an organization’s business processes to increase efficiency, enhance customer experience and support digital transformation. BPM can help organizations identify inefficiencies in their workflows and streamline processes to reduce costs and improve customer satisfaction. By leveraging BPM, organizations can stay competitive in today’s fast-paced business environment and achieve better business outcomes.